FAQ

Q: "Do you take custom orders?"

A: My custom commission calendar is currently closed so that I can focus on my current production line. I don’t have a set date for when I will reopen for customs, but I always announce openings first via my newsletter/Instagram. Sign up by clicking the link on my homepage.

 

Q: "Who is responsible for the extra costs associated with international shipping?"

A: Customs, Duties, and Taxes Please note that all international orders may be subject to import duties, taxes (such as VAT), and fees levied by the destination country. Arc and Iron Knives is not responsible for these charges. Once your package leaves our facility, all customs-related costs are the sole responsibility of the recipient. We recommend contacting your local customs office for specific estimates before placing your order.

 

Q: "Can I use my knife for anything other than cutting?"

A: Your knife was built to be a performance slicing tool, not a pry bar or a screwdriver. Using it as such would not be covered under warranty. Repair requests will incur additional charges on a case-by-case basis, based on the time/skill required for repair.

 

Q: "Can I put my knife in the dishwasher?"

A: Definitely not! The heat and the chemicals in the dishwasher can damage/warp the scales. Damage from dishwashing would void the warranty. Repair requests will incur additional charges on a case-by-case basis, based on the time/material required for repair.

 

Q: "What are the key factors that drive the cost of your knives?"

A: Our pricing is a direct reflection of a meticulous production process that prioritizes quality over quantity. Each piece is hand-crafted using specialized techniques developed over years of experience, ensuring a level of precision that mass-production cannot replicate. By working in limited, small-batch runs, we are able to maintain rigorous quality control and offer exclusive designs you won't find elsewhere. The result is a premium investment—a product built with superior materials designed to perform and last for years, rather than months.